General Terms and Conditions — Logans Watches

Last updated: [INSERT DATE]

Note: This document is a customizable template, not legal advice. Logans Watches ships worldwide from Switzerland. Before publishing, have it reviewed by a qualified lawyer in your jurisdiction to ensure full compliance with Swiss law and applicable consumer-protection laws in the markets you sell to (e.g. EU, UK).

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Article 1 – Definitions

In these terms and conditions, the following terms are defined as:

• Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
• Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the vendor.
• Day: calendar day.
• Long-term transaction: a distance agreement concerning a series of products and/or services, of which the delivery and/or acceptance obligation is spread over time.
• Durable data carrier: any medium that allows the consumer or vendor to store information personally directed at them in such a way that future consultation and unchanged reproduction of the stored information is possible.
• Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period.
• Vendor: the natural or legal person offering products and/or services at a distance to consumers — in this case, Logans Watches.
• Distance agreement: an agreement concluded under an organized system for remote sales of products and/or services, using one or more techniques for remote communication, up to and including the conclusion of the agreement.
• Remote communication technique: a means that can be used to conclude an agreement without the consumer and vendor being simultaneously in the same location.
• General Terms and Conditions: the present General Terms and Conditions of the vendor.

Article 2 – Identity of the Vendor

Business name: Logans Watches Email: infologanswatches@gmail.com

Article 3 – Applicability

These general terms and conditions apply to every offer by the vendor and to every distance agreement and order between the vendor and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the vendor will indicate, before the agreement is concluded, that the general terms and conditions are available from the vendor and will be sent free of charge as soon as possible upon request.

If the distance agreement is concluded electronically, the text of these terms may be provided electronically in a way that allows the consumer to easily store it on a durable data carrier. If this is not reasonably possible, the vendor will indicate where the terms can be consulted electronically before the agreement is concluded, and that they will be sent electronically or otherwise free of charge upon request.

If specific product or service terms also apply and there is any conflict, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these terms are wholly or partially invalid or voided, the agreement and the remaining terms stay in effect, and the relevant provision will be promptly replaced by one that closely approximates the original intent.

Situations not covered by these terms, and any ambiguities regarding their interpretation, should be assessed in accordance with the spirit of these terms.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The vendor is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered, sufficiently detailed to allow the consumer to make a proper assessment. Where the vendor uses images, they are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the vendor.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or cancellation of the agreement. The vendor cannot guarantee that displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information for the consumer to clearly understand their rights and obligations on acceptance, including:

• The price, excluding any customs duties, import taxes, or clearance fees. Because Logans Watches ships internationally from Switzerland, such charges may be levied by the destination country and are the responsibility of the consumer. The postal or courier service will typically collect these directly from the recipient.
• Any shipping costs.
• The method by which the agreement will be concluded and the actions required.
• Whether or not the right of withdrawal applies.
• The payment, delivery, and execution method.
• The acceptance period for the offer, or the period within which the vendor guarantees the price.
• Whether the agreement will be archived and, if so, how it can be consulted.
• How the consumer can verify and correct data provided before entering the agreement.
• Available sizes, colors, and materials, where applicable.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set forth.

If the consumer accepts the offer electronically, the vendor will promptly confirm receipt of the acceptance electronically. Until receipt has been confirmed, the consumer may cancel the agreement.

Where the agreement is concluded electronically, the vendor will take appropriate technical and organizational measures to secure data transfer and ensure a secure web environment, including appropriate safety measures for electronic payment.

Within legal limits, the vendor may investigate whether the consumer can meet their payment obligations, as well as relevant facts and factors for responsibly entering into the agreement. On reasonable grounds, the vendor may refuse an order or attach special conditions to its execution.

Each agreement is concluded subject to sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer may dissolve the agreement without giving any reason within 14 days. This cooling-off period starts on the day after the consumer (or a representative designated by them and known to the vendor) receives the product.

During the cooling-off period, the consumer will handle the product and packaging with care, unpacking or using it only to the extent necessary to assess whether they wish to keep it.

To exercise the right of withdrawal, the consumer must notify the vendor within 14 days of receiving the product, in writing or by email. After notifying the vendor, the product must be returned within 14 days, with all supplied accessories and, where reasonably possible, in its original condition and packaging. The consumer must provide proof of timely return, such as a shipping receipt.

If the consumer has not notified the vendor or returned the product within the periods above, the purchase is final.

Article 7 – Costs in the Event of Withdrawal

If the consumer exercises the right of withdrawal, the cost of returning the products is borne by the consumer.

If the consumer has already paid, the vendor will refund the amount as soon as possible and no later than 14 days after withdrawal, provided the product has been returned or solid proof of complete return has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The vendor may exclude the right of withdrawal only for the products listed below, and only where this has been clearly stated in the offer before the agreement is concluded. Exclusion is possible for products:

• Made by the vendor to consumer specifications;
• Clearly personal in nature (e.g. engraved or custom timepieces);
• That cannot be returned due to their nature;
• That can spoil or age quickly;
• Whose price depends on financial-market fluctuations beyond the vendor's control;
• Sealed audio/video recordings or software where the seal has been broken;
• Sealed hygiene products where the seal has been broken.

Article 9 – The Price

During the validity period stated in the offer, prices will not be increased, except for changes resulting from changes in applicable tax rates.

Products whose prices depend on financial-market fluctuations beyond the vendor's control may be offered at variable prices, which will be stated in the offer.

Taxes, duties, and import charges: Logans Watches is established in Switzerland and ships worldwide. Depending on the destination country, the consumer may be responsible for import VAT/GST, customs duties, and clearance fees, which are not included in the displayed price. These are collected by the postal or courier service or local authorities directly from the consumer.

All prices are subject to printing and typographical errors, for which no liability is accepted. In the event of such errors, the vendor is not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty

The vendor guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, and the reasonable requirements of usability and reliability that the consumer may expect based on the nature of the product.

A product will not be considered defective where the defect results from improper use or maintenance by the consumer.

Article 11 – Delivery and Execution

The vendor will take the greatest possible care in processing orders and assessing requests.

The place of delivery is the address the consumer has provided to the vendor.

The vendor will execute accepted orders promptly and no later than 30 days, unless a different delivery period has been agreed. If delivery is delayed, or an order cannot be executed wholly or partially, the consumer will be informed no later than 30 days after placing the order and may then terminate the agreement without penalty.

In the event of such termination, the vendor will refund the amount paid as soon as possible and no later than 14 days after termination.

If delivery proves impossible, the vendor will make every effort to offer a replacement of similar quality and price; the consumer may cancel the agreement, with a refund within 14 days.

The risk of damage and/or loss of products rests with the vendor until the moment of delivery to the consumer or a third party designated by the consumer, unless otherwise agreed.

Article 12 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid immediately after concluding the agreement.

The consumer must promptly notify the vendor of any inaccuracies in the payment details provided.

In the case of non-payment, the vendor may charge reasonable collection costs in accordance with applicable law.

Article 13 – Complaints and Disputes

The vendor maintains a clearly published complaints procedure and will handle complaints accordingly.

Complaints about the performance of the agreement must be submitted to the vendor within a reasonable period after the consumer has identified the defect, with a clear description. The vendor will respond within a reasonable period.

These terms are governed by Swiss law. Disputes will be submitted to the competent court at the vendor's place of establishment in Switzerland, except where mandatory consumer-protection law in the consumer's country of residence grants the consumer the right to bring proceedings in their local courts.

Consumers in the European Union may also use the European Commission's Online Dispute Resolution (ODR) platform.

Article 14 – Additional or Different Provisions

Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing, or in a way that allows the consumer to store them accessibly on a durable data carrier.

Warranty — Logans Watches

Every timepiece at Logans Watches is crafted with care and thoroughly inspected before it reaches you. I stand behind my work, which is why each watch comes with a 1-year warranty.

What the warranty covers

For 12 months from the date of delivery, your watch is covered against manufacturing defects in materials and workmanship under normal use, including faults in the movement and assembly.

What the warranty does not cover

• Normal wear and tear (scratches, scuffs, worn straps).
• Damage caused by misuse, accidents, drops, or improper handling.
• Water damage where the watch has been used beyond its stated water-resistance rating.
• Batteries, which are considered consumable items.
• Damage from unauthorized repairs or modifications.

How to make a warranty claim

If something isn't right, simply contact me at infologanswatches@gmail.com with your order number and a short description (photos help). I'll review your claim and, where it's covered, arrange a repair or replacement.

Returns shipping

Please contact me before sending anything back. Shipping arrangements for warranty claims will be confirmed once your claim is reviewed.

Your statutory rights

This warranty is provided in addition to, and does not affect, your statutory rights as a consumer. Customers in the European Union and other regions retain all mandatory legal rights regarding faulty or non-conforming goods, which apply regardless of this warranty.

If you have any questions, I'm always happy to help at infologanswatches@gmail.com.